6 Insider Tips from Nelly De Vuyst to Keep Your Clients Happy This December

This December, our writer met with the Nelly De Vuyst sales team to gather insights from their experience with spas and salons during the busy holiday season. Together, we discussed how we can help you, our partners, delight clients, boost loyalty, and make the most of this festive period.

We are excited to share these insider tips based on real-world experiences to help you stand out, educate your clients, and create memorable experiences.

1. Make Time for Meaningful Consultations

Rushing appointments can cost you more than time. It is essential to listen carefully, ask the right questions, and understand each client’s needs. A proper consultation is not just about selling products, it is about educating clients and guiding them toward solutions that truly benefit them.

• Take the time to check clients’ seasonal needs
• Offer personalized recommendations based on their skin type or wellness goals
• Ensure the client leaves satisfied and confident in your expertise

2. Highlight Seasonal Products Thoughtfully

Featuring products that match the season and client preferences can create excitement and increase sales naturally. Consider the following:

• Displaying pre-packaged gift sets at reception for last-minute buyers
• Offering small seasonal bundles at checkout for easy upsells
• Training your team, including receptionists, on the basics of Nelly De Vuyst products so they can engage with clients and offer recommendations confidently

3. Create a Festive Client Experience

A little extra effort goes a long way in building loyalty. Some ideas:

• Host a holiday event or drawing to thank existing clients and attract new ones
• Offer samples during appointments to educate clients and encourage trial
• Use promotions strategically, giving clients value instead of holding back. The right timing can lead to higher sales and stronger relationships

4. Follow-Up and Continuous Engagement

Maintaining client relationships does not end when they leave the salon. Implement a post-appointment follow-up:

• Book a 15-minute appointment a week after the session to hear the client’s feedback
• Discuss results, answer questions, and reinforce product benefits
• Ensure the team demonstrates passion, warmth, and genuine interest in client outcomes

5. Prepare in Advance for a Smooth Holiday Season

Early preparation can reduce stress and improve results.

• Prepare gift sets, packaging, and stock for your clinic
• Encourage clients to create wish lists for gifts or products
• Offer choice and flexibility. Clients appreciate options and personalized attention

6. Share the Love, Not Just the Samples

We know Nelly De Vuyst samples and holiday discounts are too good to resist. It can be tempting to keep them for yourself, but doing so could cost your business more than the short-term savings. Offering these goodies to your clients creates loyalty, repeat visits, and word-of-mouth buzz that far outweighs the immediate value.

Think of it this way: sharing is caring, and your clients will reward you for it. Treat them to a little holiday magic, and your business will thank you in the long run.

Conclusion

By following these insider tips, spas and salons can combine personalized service, thoughtful product education, and festive touches to create memorable experiences for clients. Remember, you are our valued partners, and we truly care about your success. Our goal is to help you delight your clients, strengthen loyalty, and achieve more this holiday season.

When your team engages with warmth, knowledge, and passion, clients notice and return long after the holidays are over.

Call your Nelly De Vuyst account manager today at 1 (800) 263-8888 to learn more about our special business discounts and holiday offers.