Please Read Carefully

Conditions Of Sale

Products, Prices & Taxes

Security

Nelly De Vuyst website secures your payment with SSL. This will ensure that all data passed between the web server and browsers remain private and integral. In the development of new communication tools, it is necessary to pay attention closely when it regards personal information. We take pride in respecting confidentiality of any personal information we collect.

Prices

All prices are subject to change without notice at any time. In the event that a product is listed at an incorrect price due to typographical errors or error in pricing information, Nelly De Vuyst shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Nelly De Vuyst shall issue a credit to your credit card account in the amount of the incorrect price.

Taxes

All product prices displayed on this site are exclusive of taxes. Nelly De Vuyst will charge you applicable sales tax for your purchase(s) based on the laws of the jurisdiction in which the product is scheduled to be delivered. The sum of taxes is calculated according to the delivery address. Taxes will be shown on and added to your order/invoice; all such taxes shall be paid by you. Please note that sales taxes may be subject to change.

Coupons & Promotional Codes

If specifically deemed applicable to your purchase from Nelly De Vuyst, coupons and promotional codes are non-transferable, may only be used once and may not be redeemed for cash or credit. Each coupon is identified by a Coupon Code and has different requirements and rewards. Please check your coupon — all requirements stated on the coupon must be met to receive the discount. Coupon values are as specified on the coupon. Coupons are intended for single use only. Some codes and coupons cannot be combined with current promotions. Coupons are redeemable only for purchase of designated products purchased on this website. If you have questions regarding a coupon or promotional code, please contact our customer service department. Coupon/promotional code programs may be terminated or modified by Nelly De Vuyst at any time in its sole discretion.

Payment Agreement

The products remain the property of Nelly De Vuyst until full payment is received. By purchasing a product from Nelly De Vuyst, you are agreeing to pay any and all charges associated with the purchased product(s). As soon as you physically takes possession of the products ordered, the risk of loss or damage to the products is transferred on to you.

Orders & Acceptance

All orders placed by you are non-cancelable and subject to acceptance by Nelly De Vuyst. Nelly De Vuyst reserves the right to reject any order you place with us, and/or to limit the quantities on any order. Notwithstanding any order confirmation or other communications sent by Nelly De Vuyst, your order shall not be deemed accepted until shipment of the products ordered. Our products are available for purchase as long as they are listed on our website and quantities are available. In the event that a product becomes unavailable after your order is placed, we will notify you immediately by email. Should we not be able to fulfill your order, we will automatically cancel it and no charges will be taken. THE SUBMISSION OF YOUR ORDER SHALL CONSTITUTE YOUR FULL ACCEPTANCE OF THESE TERMS AND CONDITIONS OF SALE.

Shipping & Handling

Delivery

The products are delivered to the delivery address indicated during the order process. Delivery dates are subject to revision at any time due to causes beyond our control. Any delay or non-delivery caused by the foregoing shall not result in liability for Nelly De Vuyst. In the event of a delay in the shipment, an email will be sent containing all information. No claim relating to quantity, condition, loss or damage to the goods will be accepted after thirty (30) days after date of shipment. Your order may ship in multiple shipments.

Costs

Product prices do not include shipping and handling. Nelly De Vuyst will use its discretion in selecting a reputable carrier and appropriate means of shipment. The shipping costs are fixed; they include packaging, postage and handling. Risk of loss or damage to Product(s) in transit is yours. In the event of product damage or loss during transit, it is your responsibility to file a claim with the carrier. Special care is given to each package in order to bring you customer satisfaction.

    • CANADA
      • Free shipping on all orders of $100 or more.
      • For orders less than $100, a $4.99 flat rate fee will be applied.*
    • USA
      • Free shipping on all orders of $100 or more.
      • For orders less than $100, a $14.99 flat rate fee will be applied.*
    • INTERNATIONAL
      • A $45.00 flat rate fee will be applied.*

Refund Policy

If for any reason the product does not meet your expectations, you will have a period of 30 days to exercise your right for a refund. Products must be returned in the original packaging (packaging, accessories, instructions …) accompanied by your original sales receipt. Please note, no returns will be accepted if more than one third of the product has been used.

Replacement

If you think, you have received the product in a bad condition or if the packaging was tampered with, you can raise a request for replacement by emailing us with the necessary details and we’ll ensure that a brand new package is issued to you at no additional cost.

Cancellation

In case you change your mind after placing the order, you can drop us an email to to cancel your order. Please note that cancellation requests will be addressed only up to 3 hours after receiving the order. Once the order is made, no cancellation will be possible. If you have any questions in regards to this statement please send them to:

Nelly De Vuyst®

4930 ch. du Bois Franc
Saint-Laurent (QC)
Canada H4S 1A7