Conditions Of Sale

The following is our terms for Conditions Of Sale. Please read carefully. All users of this site agree to the following conditions. If you do not agree, please do not use this site.


We accept a variety of secure payment options. Nelly De Vuyst® website secures your payment with SSL. This will ensure that all data passed between the web server and browsers remain private and integral. In the development of new communication tools, it is necessary to pay attention closely when it regards personal information. We take pride in respecting confidentiality of any personal information we collect.


Product prices are in $CAD (Canada) or $USD (United States). All prices are subject to change without notice at any time. In the event that a product is listed at an incorrect price due to typographical errors or error in pricing information, Nelly De Vuyst® shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Nelly De Vuyst® shall issue a credit to your credit card account in the amount of the incorrect price.


All product prices displayed on this site are exclusive of taxes. Nelly De Vuyst® will charge you applicable sales tax for your purchase(s) based on the laws of the jurisdiction in which the product is scheduled to be delivered. The sum of taxes is calculated according to the delivery address. Taxes will be shown on and added to your order/invoice; all such taxes shall be paid by you. Please note that sales taxes may be subject to change.

Coupons & Promotional Codes

If specifically deemed applicable to your purchase from Nelly De Vuyst®, coupons and promotional codes are non-transferable, may only be used once and may not be redeemed for cash or credit. Each coupon is identified by a Coupon Code and has different requirements and rewards. Please check your coupon — all requirements stated on the coupon must be met to receive the discount. Coupon values are as specified on the coupon. Coupons are intended for single use only. Coupons are redeemable only for purchase of designated products purchased on this website. If you have questions regarding a coupon or promotional code, please contact our customer service department. Coupon/promotional code programs may be terminated or modified by Nelly De Vuyst® at any time in its sole discretion.

Payment Agreement

The products remain the property of Nelly De Vuyst® until full payment is received. By purchasing a product from Nelly De Vuyst®, you are agreeing to pay any and all charges associated with the purchased product(s). As soon as you physically takes possession of the products ordered, the risk of loss or damage to the products is transferred on to you.

Orders And Acceptance

All orders placed by you are non-cancelable and subject to acceptance by Nelly De Vuyst®. Nelly De Vuyst® reserves the right to reject any order you place with us, and/or to limit the quantities on any order. Notwithstanding any order confirmation or other communications sent by Nelly De Vuyst®, your order shall not be deemed accepted until shipment of the products ordered.

Our products are available for purchase as long as they are listed on our website and quantities are available. In the event that a product becomes unavailable after your order is placed, we will notify you immediately by email. Should we not be able to fulfill your order, we will automatically cancel it and no charges will be taken.

The submission of your order shall constitute your full acceptance of these terms and conditions of sale.


The products are delivered to the delivery address indicated during the order process. Delivery dates are subject to revision at any time due to causes beyond our control. Any delay or non-delivery caused by the foregoing shall not result in liability for Nelly De Vuyst®. In the event of a delay in the shipment, an email will be sent containing all information. No claim relating to quantity, condition, loss or damage to the goods will be accepted after thirty (30) days after date of shipment. Your order may ship in multiple shipments.


Product prices do not include shipping and handling. Nelly De Vuyst® will use its discretion in selecting a reputable carrier and appropriate means of shipment. The shipping costs are fixed; they include packaging, postage and handling. Risk of loss or damage to Product(s) in transit is yours. In the event of product damage or loss during transit, it is your responsibility to file a claim with the carrier. Special care is given to each package in order to bring you customer satisfaction. The cost for delivery is as follows:


  • Orders less than < $100: $4.99
  • Orders greater than > $100: Free Shipping


  • Orders less than < $100: $14.99
  • Orders greater than > $100: Free Shipping


  • Flat Rate: $40.00

All Products, unless otherwise stated, purchased directly from the our website are sold with a 30-day satisfaction guarantee. If for any reason the product does not meet your expectations, you will have a period of 30 days to exercise your right for a refund. Products must be returned in the original packaging (packaging, accessories, instructions …) accompanied by your original sales receipt. Please note, no returns will be accepted if more than one third of the product has been used.

The RMA number may be obtained by calling our Customer Service Department. Once an RMA is issued, please follow the instructions provided by our email support or phone support agent. The instructions will include helpful suggestions as well as, a return address and a RMA code that must be printed clearly on the outside of the package. RMA numbers are valid for fourteen (14) days from issuance. No refund will be issued without the authorization number. Shipping and handling charges are not refundable. Damage and missing part restocking fees may apply. Refunds will be processed to the original method of payment. Please allow up to eight (8) weeks for Nelly De Vuyst® to credit your account.

If you have any questions in regards to these terms please send them to:

Nelly De Vuyst®
4930 chemin Bois Franc
St-Laurent, QC H4S 1A7

Phone (514) 333-8282
Fax: (514) 333-4008